365BDT FAQ – Frequently Asked Questions & Detailed Answers

No, each person may only operate one account. Creating multiple accounts is a violation of our terms and may result in all accounts being permanently closed.

KYC (Know Your Customer) is the identity verification process. Before your first withdrawal, you'll need to upload a photo of your national ID or passport along with a selfie. Verification is typically completed within 24–48 hours.

You must be 18 or older to register on 365BDT. Minors are strictly prohibited from creating or using an account under any circumstances.

You can make deposits on 365BDT starting from as little as BDT 100. Both mobile banking and bank transfer are supported. Maximum deposit limits may vary depending on the payment method.

Withdrawal requests are typically processed within 24 hours. Mobile Banking withdrawals are usually faster. However, your first withdrawal may take longer if KYC verification has not been completed.

You can transact via Mobile Banking, bank transfer, or e-wallet. The full list of available methods is available in the Payment section of your account.

Your balance is usually credited within a few minutes. If it hasn't appeared after 15–20 minutes, contact Live Support with proof of the transaction (screenshot) and our team will resolve it promptly.

A welcome bonus is automatically credited when you make your first deposit after registration. For full details on the bonus amount and terms, Promotions Page See.

A wagering requirement is the condition that you must place a certain amount in bets before withdrawing bonus funds. For example, a BDT 1,000 bonus with a 10x wagering requirement means you must wager a total of BDT 10,000 before withdrawing. Terms vary for each offer.

Only one bonus can be active at a time. You cannot claim a new bonus until the wagering requirements of the current one are met. Some special promotions may run concurrently — check the individual offer terms for details.

365BDT features Slots, Live Casino (Baccarat, Roulette, Blackjack), Bingo and many more games. Hundreds of titles from the world's leading game providers are available here.

Yes, all games at 365BDT use RNG (Random Number Generator) technology, ensuring every outcome is completely random and fair. The games are regularly audited by independent third-party auditors.

Bengali-speaking dealers are available at select live tables. Use the filter on the Live Casino page to find tables with Bengali dealers.

Download Page from or App Page You can download both the Android and iOS versions for free.

To install on an Android phone, enable "Unknown Sources" or "Install Unknown Apps" in your device settings. Then download and install the APK file. If you run into any issues, contact live support.

On the login page Click the "Forgot Password?" link. An OTP will be sent to your registered mobile number or email. Verify the OTP to create a new password.

In your account profile, go to the "Responsible Gaming" section to set daily, weekly, or monthly deposit limits and session time limits.

Yes, you can temporarily suspend your account for anywhere from 1 day to an extended period using the cooling-off or self-exclusion feature. Learn more Responsible Gaming on the page.

If you have a 365BDT account, you're automatically enrolled in the VIP program. You earn points on every bet, and your VIP level is determined by the points you accumulate. To learn more, VIP Page See.

VIP Points can be redeemed for cashback, exclusive bonuses, faster withdrawals, and a dedicated account manager. Higher VIP tiers unlock even greater benefits.